T's & C's

For your own security and ours, purchases from Jon Netti are subject to the following terms and conditions.

Availability

All items are subject to availability, and we strongly encourage you to check the availability status of a piece by emailing as at hello@jonnetti.com.au if you need a product by a certain date.

As we are a small batch candle and ceramic house, with a strong sustainability focus –we cannot bulk manufacture or stockpile. We do our very best to keep a small inventory in stock, however this is not always possible. We do take great care with each handmade piece to ensure you get a luxurious experience.

Copyright, License & Ownership

This Website is owned by Jon Netti and the information on our site is protected under Australian copyright laws (Copyright Act 1968). This pertains to all content on this website. No material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed, or transmitted in any form by any process without the specific written consent of Jon Netti. All custom graphics, icons, images, and other items that appear on the website and all associated trademarks, are trademarks of Jon Netti.

Faulty items, Damages & Returns

Jon Netti pieces are made entirely by hand, which means there will be natural, beautiful variations in colour, form and finish; all inexorable signs of the human hand.

Our beekeepers do take great care to ensure the wax is a lovely, buttery, light beige. However, we cannot always guarantee this colour - it is entirely dependent on the flowers and pollen our bees are digesting. Please be mindful of this if your product varies slightly from the images seen onsite.

All sales are final so please take your time to make a considered purchase. We’re always here to answer any questions you may have about pieces, including colour, finishes and dimensions before you place your order.

We take great care to ensure your piece is packaged with care. However, should your piece arrive damaged or faulty, we will replace items at our cost. Please contact us at hello@jonnetti.com.au within 24 hours of receiving your order, with your order number and photos of any damage or faulty issues.

Payments

We accept all major credit cards and Afterpay.

Pricing

All pricing is in Australian Dollars (AUD) and includes 10% GST. Jon Netti reserves the right to alter pricing at our discretion and without prior notice.

Privacy

Any personal information that you provide to us will not be released, sold or rented to any entities or individuals outside of Jon Netti.

Security

Jon Netti does not collect or record any credit card details you provide when purchasing products through the website.

Shipping

For all Australian orders over $250 shipping is complimentary. Once shipped, you will receive an email notifying you of dispatch with a tracking number. Orders under $250 are shipped at the flat rate of $15.